Return

At Velora , we understand that software development projects can be complex, and sometimes, the end product may not meet your expectations. Our goal is to deliver exceptional services that align with your business needs. However, in the event that you are not satisfied with our software solutions, we have established a clear Terms of Return policy to ensure a seamless resolution process.

All requests for return must be made within 30 days of the delivery date. This timeframe allows us to address any concerns you may have while maintaining efficiency in our operations. Please ensure that your request is submitted in writing to our support team at jobs@velorainnovation.com.

To initiate the return process, please provide us with your project details, including the project name, delivery date, and a description of the issues encountered. This information is crucial for our team to understand your situation better and to expedite the return process.

We will assess each return request on a case-by-case basis. If your request is approved, you will receive a confirmation email detailing the next steps. Please note that returns may not be accepted for projects that have been modified or altered outside of our service parameters.

In cases where a return is accepted, we are committed to providing a full refund or a credit towards future services, depending on your preference. Our aim is to ensure that you are completely satisfied with our offerings and to maintain a lasting business relationship.

For software solutions that fail to function as agreed upon in the initial contract, we will work diligently to rectify these issues within a reasonable timeframe. If resolution is not possible, a return may be processed as per our guidelines.

Please keep in mind, any return request must comply with our standard procedures, including the return of all related documentation and materials. Failure to return such materials may affect the processing of your return.

For any questions regarding the Terms of Return, feel free to contact us at our official phone number: +41 43 243 78 78. Our team is available to assist you with any inquiries you may have.

Our Terms of Return are designed to protect both Velora and our clients. By adhering to these guidelines, we can ensure fairness and transparency throughout the return process.

We appreciate your trust in Velora for your software development needs. Your feedback is invaluable to us, and we are dedicated to making your experience as exceptional as possible.